No longer want/need your item(s)?

If you decide that you no longer want or need your item(s), then please contact us within 14 days of receiving your order. If a return is requested that is of no fault of The Happy Packaging Company Ltd, a courier fee per parcel is charged to the customer(*). This fee is determined by the weight of the item(s) being returned, and the size of the box/pallet that it will require – all items must be returned in their original packaging. The fee will be provided to you once you have declared which item(s) you are returning. Once we have received the returned item(s), the fee will be deducted from the product refund value.

Lost parcel?

If your parcel has not arrived within 3 working days of receiving your dispatch email, and you suspect it may be lost, then please get in contact with us as soon as possible so that we can open up an enquiry with the courier.

Damage to parcel and/or contents?

If there is damage to your parcel and/or the contents, then you have two options available to you. Option one is to reject the delivery if you are able to do so. Option two is to provide us with photographic evidence of both the product(s) and the outer packaging. If you decide to use the damaged product(s), then you are not entitled to a return or refund. Please contact us within 7 days of your delivery date (or delivery attempt). Failure to contact us within this timeframe does not guarantee replacement products, or a refund.

Stolen parcel?

If you receive a notification from the courier stating that your parcel has been delivered, but when you arrive at the address you cannot locate it, then please contact us within 7 days of your delivery date. If a ‘safe place’ has been provided to either us or the courier, and the parcel has been left it in that safe place, then it is the customers responsibility if it goes missing.

Missing items from your order? Or something else wrong?

If there are items missing from your order or you are experiencing any other problems, then please contact us within 7 days of receiving it from the courier. Failure to contact us within this timeframe does not guarantee replacement products.   When returning items back to us, they must be unused and in its original packaging.

Disclaimer: Please contact us at info@happypackofficial.co.uk. We aim to respond to all enquiries within 2 working days but please allow longer during busier times. We reserve the right to simply issue a refund if the product value is less than the postage fee required to send the replacement. Sometimes we’re unable to offer a replacement of the exact same product; in this instance, we will offer alternative items that we do have available and in stock. 

(*) Additional charges may apply to customers outside of the UK Mainland.