Standard Delivery

Standard Delivery costs £3.95 and takes 2–4 working days, with delivery available across UK Mainland and the Scottish Highlands.

Our 2–4 working day timeframe is the overall time allowed for your order to be processed, dispatched and delivered. Your order may still be being prepared or processed during this period and can remain on track to arrive within the stated timeframe. Where necessary, we may use a next working day courier service to help ensure your order arrives within the 2–4 working day timeframe.

Our working days are Monday to Friday, 9am to 5pm. Saturdays, Sundays and UK public holidays are not working days. Orders placed outside of our working hours will be treated as being placed on the next working day for the purposes of our delivery timeframe.

95% of orders arrive within 2 working days, although some orders may take up to 4 working days.

Next Working Day Delivery

Our Next Working Day Delivery service is available to UK Mainland only and costs £7.99.

Orders placed before 12pm, Monday to Friday, will be dispatched the
same working day and delivered on the following working day.

Orders placed after 12pm, at the weekend or on a UK public holiday will be dispatched
on the next working day and delivered on the following working day. For example, an order placed after 12pm on Monday will be dispatched on Tuesday and delivered on Wednesday. An order placed after 12pm on Friday, or at any time over the weekend, will be dispatched on Monday and delivered on Tuesday.

Northern Ireland, Isle of Man & Channel Islands

We currently offer Standard Delivery to Northern Ireland, the Isle of Man and
the Channel Islands.

Delivery typically takes 3–5 working days and costs from £3.99. Delivery
charges may vary depending on the weight and dimensions of your parcel, as
prices are based on courier rates. The applicable delivery charge will be
confirmed at checkout.

International Shipping

International shipping is coming soon.

We are currently working towards offering international delivery and will update this
page when the service becomes available.     

Further Delivery Information

Our deliveries are fulfilled by DHL UK, DPD UK or Royal Mail, depending on the service and destination.

Once your order has been dispatched, you will receive an email and/or text message from the courier containing your tracking information and, where available, an estimated delivery time slot. Please ensure that the contact details provided at checkout are correct. If you are unable to be available for your delivery, you may be able to update your delivery instructions directly with the courier.

During particularly busy periods, delivery times may be up to 2 working days longer than stated. 

Courier delays, adverse weather, local issues and other service disruptions can
also affect delivery times. We recommend checking for any known service disruptions in your area before placing your order if you require your delivery by a particular date.

For further information, please refer to our Terms and Conditions Page.

Returns & Refunds

We want you to be happy with your purchase. If you have a problem with your order, or you have changed your mind, please contact us and we will do our best to help.

Changed your Mind?

If you purchase an item from us and decide that you no longer want or need it, you can normally cancel your order within 14 days of receiving your goods.

If you wish to cancel your order, please contact us within this 14-day period. Once you have told us that you wish to cancel, you will normally have a further 14 days to return the goods to us.

For change-of-mind returns, the cost of returning the goods is the customer's responsibility. If you would like us to arrange the return on your behalf, we can provide you with a return cost based on the weight and dimensions of the items being returned and the packaging required.

Please take reasonable care of the goods while they are in your possession. Items should be returned in their original packaging where possible. You are allowed to handle the goods as necessary to check their nature, characteristics and functionality. If the goods have been handled beyond what is reasonably necessary and this has reduced their value, we may be entitled to make an appropriate deduction from your refund.

Please contact us before returning your order so that we can provide you with the correct return instructions.

Custom Products

Custom or personalised products cannot be cancelled or returned simply because you have changed your mind, as these products are made to your specific requirements.

If a custom product is faulty, damaged, or not as described, please contact us so that we can discuss the appropriate resolution.

Lost or Delayed Parcels?

If your parcel has not arrived within 3 working days of receiving your dispatch notification, and you believe it may be lost, please contact us as soon as possible.

We will contact the relevant courier and open an enquiry to investigate the whereabouts of your parcel.

Damaged Parcel or Contents?

If your parcel or its contents arrive damaged, please contact us as soon as possible, and preferably within 7 days of the delivery date, so that we can investigate the issue promptly and, where appropriate, raise a claim with the courier.

If the damage is visible when your parcel is delivered, you may wish to refuse the delivery where the courier allows you to do so. If you accept the delivery, please provide clear photographs of the damaged product(s) and the outer packaging when contacting us. Please keep the original packaging and any damaged items until we have advised you what to do next, as they may be required as part of our investigation.

Please do not use or dispose of a damaged product before contacting us as this may make it more difficult for us to investigate the damage and determine the appropriate resolution.

Depending on the circumstances we may offer a replacement, refund or another appropriate remedy.

Missing Parcel?

If your courier confirms that your parcel has been delivered but you cannot locate it, please contact us within 7 days of the delivery date, where possible.

Before contacting us, please check around the delivery address, including any location where the courier may have left the parcel, and check whether it has been accepted by a neighbour.

If you provided specific instructions for your parcel to be left in a safe place, please check that location first. We will work with you and the courier to investigate the delivery where appropriate.

Missing Items or Other Problems

If an item is missing from your order, or there is another problem with your delivery, please contact us as soon as possible and preferably within 7 days of receiving your order. This allows us to investigate the issue promptly and, where necessary, raise an enquiry with the courier.

If an item is missing from your order, we will investigate the issue and, where appropriate, arrange for the missing item to be sent to you or provide another appropriate remedy.

If you receive an incorrect item, an item that is not as described, or an item that is otherwise not what you ordered, please contact us as soon as possible. Please do not return anything until we have provided you with instructions on how to do so.

Where photographs or other information may help us investigate the issue, we may ask you to provide these. Please keep any packaging and the items you received until we have advised you what to do next, as these may be required as part of our investigation.

If an item needs to be returned because we have sent the wrong item, we will provide you with appropriate return instructions and will cover the applicable return costs.

Refunds and Replacements

Once we have investigated your issue, we will let you know the appropriate next steps. Depending on the circumstances, this may include a replacement, repair, refund or another appropriate remedy.

In some circumstances, we may issue a refund rather than arrange a replacement, particularly where the value of the product is lower than the postage cost required to send a replacement.

If the exact product is unavailable, we may offer a suitable alternative product that is currently in stock. We will discuss this with you before sending an alternative product.

Contact Us

For returns, refunds, damaged items, missing parcels or any other delivery enquiries, please contact us at info@happypackofficial.co.uk. 

We aim to respond to all enquiries within 2 working days, although please allow longer during particularly busy periods.